Legal
Cancellation and Refund Policy
Draft for review. This text is under legal review and may change before it takes effect.
Last updated:
You can cancel a Netface subscription at any time in Netface Console. This page explains when cancellation takes effect and how refunds work.
1. Withdrawal within 14 days
You can withdraw from a new order within 14 days of placing it, without giving a reason. Netface refunds the full amount paid for that order, even if you have already started using the service.
To withdraw, use the cancellation option in Netface Console or email support@netface.net with your order details.
2. Monthly and pay-as-you-go plans
After the withdrawal period you can cancel at any time. Cancellation takes effect at the end of the current billing period, and no further payments are taken. You can keep using the service until the period ends. Pay-as-you-go usage up to the end of the period is billed as usual.
3. Annual plans
After the withdrawal period you can cancel at any time to stop the next renewal. The service stays available until the end of the paid year.
4. How refunds are paid
Refunds are paid within 14 days to the card used for the order. The time it takes for the refund to appear on your statement depends on your bank.
5. Service problems
If the service is not provided as agreed, contact support@netface.net. Your rights under consumer protection law, including the rights for defective services, are reserved.
6. Your data after cancellation
Cancellation does not delete your data immediately. Before the subscription ends we tell you by email when your data will be deleted, so that you can export it.